FAQ

Coffee

Roast Umber selected Robin Guitierez’s coffee from Huehuetenango, Guatemala because of the high quality and the ability to please the broadest range of coffee drinkers. We do direct trade and work with our partner to deliver the best product to our customers.

Roast Umber roasts the green coffee beans to a profile that shows off the products natural characteristics and flavor. While we don’t like to think of roasting being more important than the natural ingredients, some would consider it a light to medium roast.

Different brew methods bring out different qualities in the product. We don’t recommend one over the other, we enjoy it as espresso and as drip coffee. We want you to have a high quality coffee that tastes great in whatever brew method YOU like to create coffee.

A general rule of thumb is to use 1 part coffee to 16 parts water or 1:16. Your grind size and brew method may vary depending on your preferences but we recommend starting with a 1:16 ratio to begin.

Absolutely! In fact you can select ‘ground’ on our website and we send a bag filled with delicious coffee already pre-ground for a general automatic brewer.

Yes. A common misconception is that espresso is a particular bean or roast. It is a way of extracting from the bean using high heat and pressure. Our bean can be used in any espresso machine.

Coffee is best kept in a cool and dry place with limited exposure to air. If you are transporting coffee in your car we recommend using a cooler or other insulated container to reduce extreme fluctuations in temperature.

We think so! We do it all the time.

Post-roast coffee flavor changes over time. Often fresh coffee can be too intense for some, while 1 month off roast may be too mild for others. When coffee is stored properly it will become less flavorful, like a crouton.

No. It is an average amount of caffeine for coffee, or about 90mg of caffeine in an 8oz cup.

While Roast Umber coffee is not certified organic, we work with small family farms that focus on quality by caring for the environment & soil.

Nitro Cold Brew

Nitro stands for Nitrogen, a gas that is used in beverages like Guinness beer. We infuse nitrogen into the cold-brewed coffee when we create the product. It absorbs into the liquid. The characteristics of nitrogen you will notice is texture and the natural sweetness of the gas. This is great for people that usually like a little sugar or honey in their drinks.

Check out our blog for more info!

Take It, Shake It, Make It

We recommend you shake the Nitro Cold Brew vigorously before opening it. This allows the gas in the liquid to 'activate' its natural properties. Drink it in a kayak, at the playground, or anywhere that makes you happy.

Check out our blog for more info!

Purchasing, Shipping, and Returns

We accept Visa, Mastercard, American Express, JCB, Discover, Elo and Diners Club debit and credit cards. We also accept payment through PayPal, Shop Pay, Google Pay, and Apple Pay. Please note that these options may not all be available for subscription orders.

We want to provide you with the freshest coffee, so we try to ship your order as quickly as possible. We generally ship most orders within about 2-3 business days. We ship using multiple carriers, but generally orders should arrive within about 1-5 days of shipping.

Once we prepare your order for shipment, you will receive an email to the address you provide at checkout with a tracking number. This will provide more accurate information on when you will receive your order.

If you aren’t happy with your coffee, please Contact Us so we can try to make it right.  Our full return and refund policy can be found here.

Subscriptions

When viewing any of our products, if it is eligible for a subscription you will see an option to select “Subscribe & save.” When this option is selected, a dropdown will appear to select the frequency of your subscription order. Select any product details necessary and checkout. You will receive an email before your subscription renewal, then it will automatically charge and ship based on the frequency you select.

The easiest way to manage your subscription and see upcoming orders is to create an account. Otherwise follow the link in a previous email to manage your subscription and use the one time password option to log in. Once logged in, it will show your order history, and will have a Manage Subscriptions option. Under Manage Subscriptions you will be able to see what products you have and the frequency, you can add products, or manage your order. If you have any issues adjusting your order, email us at hello@roastumber.com and we would be happy to help!

In order to cancel your subscription, log into your account or follow the link in a subscription email to manage your subscription and use the one time password option to log in. Once logged in, it will show your order history, and will have a Manage Subscriptions option. Under Manage Subscriptions you will be able to see your subscription orders, and there should be a cancel option. Follow the prompts to cancel your subscription. If you have any issues adjusting your order, email us at hello@roastumber.com and we would be happy to help!

Having issues with your subscription order?  Send us an email at hello@roastumber.com and we would be happy to help!

Giving Back

Our team is driven to give back to the communities we serve and to the world around us. For every purchase made, a portion of the purchase goes to our charity efforts. The charities we help may change over time, so check out our Giving Back page to see who we are currently working with.

During the checkout process, there is an option to add a tip to your order. The money collected during this step is giving directly to the farmer. We pay these to the farmer periodically in a way that minimizes fees in order to maximize the proceeds to the farmer. To learn more about the farmer we are partnered with and to see just how much impact your tip can make, check out our blog post!

Other

We do! We have helped a variety of organizations with coffee, equipment, recipe development, training, events, and more. Contact us and we will be in touch to discuss how we can best work together.

We do offer training opportunities, and we would be happy to talk about what options are preferred. Contact us and we will be in touch to discuss how we can best work together.